About the Role:

Our client is a multi-seller ecommerce platform focused on 100% plastic free sustainable products.

There is a tremendous traction in number of sellers joining the company. We are looking for an ideal candidate who will be responsible for product listing, order management & customer service.

KEY RESPONSIBILITIES

Cataloguing & Product Data Management:

- Collect information from new sellers to create their account on the portal

- Communicate with sellers to understand their products and fill up product data sheet as per the company guidelines

- Re-write the product descriptions to ensure that they relay the relevant information for the users

- Click & edit photos to meet portal's image requirements

- Manage listings in appropriate categories / sub categories

- Make pre/post upload checks & rectifications

- Use of Magento platform to bulk upload / update of products

Order Management & Customer Service:

- Coordinate with sellers & logistic partner regarding order pick ups

- Track the dispatched order till it reaches destination

- Troubleshoot logistic issues & resolve seller/customer queries promptly

- Resolve customer complaints via phone or email

- Assist with placement of orders, refunds, or exchanges

- Answer product and service questions and suggesting information about other products and services.

- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
KEY SKILLS

- Understanding of product & order management/customer fulfilment in an e-commerce context

- Good to Excellent experience using Excel

- Previous experience of website or e-commerce CMS is a plus

- Good communication skills

- Command over English : written & spoken

- Attention to detail

- Flexibility to learn, take on responsibilities

- Has to be able to manage their time efficiently & deliver as per deadlines

- Good follow up skills. Should be good in time management.

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