23/08
Kaushik Kujur
Associate Talent Acquisition at Zyoin
Associate Talent Acquisition at Zyoin
Views:68 Applications:6 Rec. Actions:Recruiter Actions:0
Executive - Care Delight/Customer Support - HealthTech (0-2 yrs)
Care Delight Executive/ Customer Support Executive - Health-Tech
Role : Care Delight Executive
Location : Bangalore
Years of experience : 0-2 years
Years Type : Full time
Gender : Only Male candidates
What Will Be Your Role As A Care Delight Executive ?
- You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries, and responding to them in a polite and professional manner.
Job Responsibilities :
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
What We Are Looking For :
1. Any UG degree
2. Proficient in English and Hindi
3. Excellent interpersonal skills
4. Exceptional communication skills on multiple mediums (Chat, email, phone)
5. A quick learner
6. Ability to multi-task
7. Make decisions under pressure and time constraints
Interview Process :
Round 1 : Written English and logical reasoning test (30 mins)
Round 2 : We will be evaluating verbal communication, situational awareness, attitude, and empathy. (30 mins)
Round 3 : Final Round - Fitment check (15 mins)
- If interested, kindly apply for this role.
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