Executive - Care Delight/Customer Service (1-5 yrs)
What Will Be Your Role As A Care Delight Executive ?
- You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.
Job Responsibilities :
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
7. Help to analyze and build processes
What We Are Looking For :
1. Any UG degree
2. Proficient in English and Hindi
2. Excellent interpersonal skills
3. Exceptional communication skills on multiple mediums (Chat, email, phone)
4. A quick learner
5. Ability to multi-task and make decisions under pressure and time constraint
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
