- Join a market leader within Metals & Steel

- Opportunity to make a positive impact

- Fantastic work culture

- Our Client has been one of the pioneers in setting up the business in the Steel Trade. They are diversified into various verticals operating in different industries like engineering, lighting, solar, real estate, servicing, etc. However, Our Client's main forte has been in the trading of steel since its inception.

The Job

Your responsibilities will include :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate : 

- You have at least 1 year of experience within a Telesales, Sales Operations/Support, or Customer Service role, ideally within the Renewable Energy, Manufacturing, and Metals & Steel industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.