Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Business Development - Recruitment Firm (0-5 yrs)
- Attractive Salary & Benefits
- Leadership Role
- Fantastic work culture
Our Client started in the year 2021 with a vision to build an organisation with versatile nature toward business opportunities.
Being a partner firm, the group is having a total turnover of Rs. 30 crore approx. and is growing positively.
We are known for our trading skills and manpower management techniques that help us to be sustainable.
The Job
Your Responsibilities will include:
- Handling outbound calls in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives, and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate
Skills Required:
- You have at least 6 months experience within a Customer Service, Telesales or Sales Operations / Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder
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