Designation : Business Development Executive

Qualification : Graduate in any stream

Language Proficiency : English, Hindi and Bengali

Employment Status : Permanent

Job Type : Full-time

Department : Sales & Business Development

Base Location : Kolkata, West Bengal

- Product based company

Experience : 0 - 2 years

CTC : 3 LPA

- Work from office, 5 days working

Job Description :

- We are looking for talented Sales Champions who can join us Immediately and are passionate about Sales, Business Networking, and Customer Relationship Management.

- We are looking for smart people with excellent Written and Oral Communication skills and a can-do attitude. Candidates should be eager to learn, flexible to pivot when needed, savvy enough to thrive in a dynamic environment, and should possess a growth mindset.

Major Duties & Responsibilities :

- Tele sales and follow-ups, Field Sales (walk-ins and on prior appointments), Product Demo (online and onsite) to be supported by the Product Trainers, Networking on social media, Send personalised emails, Share Greetings and get engaged on industry related/informal conversations (if required).

- Greeting customers, engaging with them and building a rapport with them, on a daily basis.

- Building in-depth knowledge of the product and keeping up with product and/or feature updates.

- Keeping the customer updated about product modifications and new features.

- Leading customers through the product. Providing them with in-depth information and a tour of the product features. Conducting live demonstrations wherever needed and requested.

- Assessing the needs of customers and guiding them through their queries and/or issues.

- Implementing the standard operating procedures for carrying out sales processes.

- Executing daily, weekly, or monthly tasks assigned by the sales team manager.

- Actively participating in sales training meetings and also proactively interacting with the training team to fill the gaps of sales skills.

- Working in cooperation with the customer support team to provide top-quality customer service.

- Actively generating new leads and close sales. Achieving weekly / monthly / quarterly / annual sales targets.

- Build and deepen relationships with customers to achieve increase in share of credit points wallet and revenues through the direct sales channel.

- Provide professional customer service to achieve high customer satisfaction and retention.

- Have complete knowledge of the customer base in terms of the profile, demographics and product scope.

- Serve as one-point contact to the mapped customers of the assigned geography.

- Cross selling of new products and services for both new and existing customers.

- Providing advisory for various products offered by us to enhance the relationship value.

- Develop and maintain service relationships with a select group of customers through individualised customer service.

- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

- Achieve the budgeted cross sell targets.

- Ensure coverage of the customer base in accordance with business plans.

Key skills :

- Ability to manage relationships to improve relationship value of existing Clients.

- Aptitude towards delivering high quality customer service with good organisational and interpersonal skills.

- Excellent communication Skills.

- Self-driven with a sales bent of mind.

- Proven experience as a Client Relationship Manager.

- Knowledge of customer relationship management (CRM) practices.

- Problem-solving attitude.

- Teamwork and leadership skills.

- Customer-oriented mindset.

Desired Profile :

- Must be Graduate or equivalent experience in Business related field

- Ability to communicate fluently in the local languages (Bengali & Hindi) along with English

- 1-2 years- experience in Sales (preferred) 

- Freshers can also apply

- Experience in B2B Software Sales (preferred)

- Must be open to travel across PAN India

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