ExclusiveLane.com is one of the fastest growing Online Craft & Design Store started in December 2011.

Position: Customer Experience Lead (E-commerce)

Location: Sector-3, Noida (Near Sector-16 Metro Station), U.P.

Experience: 0-2 Years. Freshers can also apply.

CTC: Up to 3.6 Lacs Per Annum

Qualification: Graduate in any stream.

Skills: Strong communication skills (both written & oral).

Role: To handle all the customer queries and leading, strategizing & implementing the processes independently to enhance the overall customer experience.

Job responsibilities:

1. Will be solely responsible for handling all the customer queries for ExclusiveLane.com & other marketplaces.

2. Strategizing & implementing the processes with different departments to enhance the customer experience.

3. Taking customer feedbacks post sales & escalating the relevant feedback to the concerned teams.

4. Regular follow-ups with the customers for any pending issue, delayed dispatch of the product or delayed delivery.

5. Weekly report generation & compilation of the customer queries with suggested improvements.

Particulars:

It's a day shift.

Company Profile:

- ExclusiveLane is the World's crafts and design store.

- We started out in 2012 with a vision to promote crafts & design products globally & help small artisans & designers based in different parts of the World earn a living out of it.

- Our design & manufacturing team works with 200 plus creative artisans & designers across India & help them in developing the end product, right from the ideation phase. Each product is uniquely handcrafted & hand painted with miniature details by skilled craftsmen.

- Don't forget to visit ExclusiveLane.com

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.