E-Commerce Business Associate

Job Description :

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives :

To retain long-term consumer relationships

- Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

- Organize e-commerce activities

Roles & Responsibilities :

- Managing Online Portals of the clients

- Manage online e-commerce accounts of clients

- Respond to customer web inquiries regarding online merchandise or service orders

- Assists customers with product selection, answer basic questions and suggest various product options that are available.

- Understanding client problems

- Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue

- Take accountability and responsibility for the work assigned Competencies Required - Excellent written and verbal communication skills

- Proficiency in MS Office and relevant software - Excellent organizational and time management skills

- Ability to work collaboratively with other departments

- Handle multiple projects/assignments at the same time

- Build client relations

Preferred Education :

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type :

You'll be required to work full-time from our head office in Indore

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