Event Manager

Objective :

- To provide a world class service to customers. Be highly knowledgeable to provide proactive assistance, guidance, and information to customers.

- Proactively assist customers during Special events

- Assist Silver commander where required.

- The Event Support supervisor will be multi-skilled and deployed across the network and work across multiple stations and lines

- The Event Support supervisor will support out of course events, emergency, and degraded operations.

Key responsibilities :

- Supervise a team of Event support staff ensuring their attendance and performance on the ground as per their responsibilities

- Always provide a world class service being highly knowledgeable to provide proactive assistance, guidance and information to customers especially related to Events

- Supervise the event team staff and ensure smooth crowd management and queuing at all the time

- Provide assistance for customers in way finding and Event information

- Assist the person in charge for event in stations to ensure the smooth flow of customers and managing crowd

- Assist customers, security and Station Masters when the service is in degraded and emergency modes, including station evacuations and out of course events

- Ensuring all relevant staff are well briefed about scheduled events and pre-agreed arrangements

- Communicate with event manager during the event, before and after the event if necessary

- Carry out any other task or work assigned by the Station Master/ person in charge for Events

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.