Company: AmyGB.ai

AmyGB is an AI startup based in Mumbai & Bangalore, founded by Gaurav Bali in 2017, with a vision to unleash an organisation's potential by bringing world class AI-based solutions, using research in deep learning for unstructured text and vision, irrespective of the function or the industry. With the ultimate objective of empowering organisations to be able to - Do More with Less- AmyGB enforces Deep Leaning through unstructured text & vision. The company was launched with a vision to bring world class - Deep Learning- solutions with best in class accuracy to enable organisations enhance their productivity, efficiency & quality.

With patent pending products powered by Deep Learning, AmyGB's core engine - ERA 24x7 is capable of processing any unstructured data such as emails, messages or document attachments and combine it with intelligence received from databases in order to provide highly accurate resolutions to customers within minutes. ERA 24x7 guarantees transformation in your customer experience journey ensuring brand loyalty and customer retention.

A pioneer in the customer experience offerings with end-to end email automation domain with an accuracy above 85% on Day 1 of implementation, AmyGB has already become the biggest implementer of AI based email service platform in India within a year of product launch. ERA 24x7 consists of three products - MailERA 2.0, Assisted Closure and VisionERA.

Location: Mumbai

Years of experience: 3 - 7 years

CTC Bracket - 3,00,000 -6,00,000 P.A

Technical Writer job description

We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.

Technical Writer duties and responsibilities :

- Study product samples

- Communicate with product designers and developers to understand product details

- Collaborate with technical staff

- Analyze and manage existing and potential content

- Create and maintain the information architecture

- Make high-quality documentation that meets standards, is appropriate and easy to use

- Produce and distribute tutorials to help end-users use a variety of applications

- Research and collect usability feedback from customers, designers, and manufacturers Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements

- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

- Write easy-to-understand user interface text, online help and developer guides

- Create tutorials to help end-users use a variety of applications

- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

- Create and maintain the information architecture

Technical Writer requirements and qualifications:

- 3-7 years of experience as a Technical Writer or similar role

- Ability to translate highly technical information into easily understandable information for customers

- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users- understanding

- Excellent written skills in English

- Knowledge of Microsoft Office

- A minimum of a Bachelor's degree Journalism

- Professional Writing or Creative Writing is a big plus

- Background in engineering or computer science is a big plus

- Critical thinker and problem-solving skills

- Team player

- Good time-management skills

- Great interpersonal and communication skills

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