Regional Head HR at Eureka Forbes
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Eureka Forbes - Senior Team Leader/Head - Customer Response Center (5-10 yrs)
The Eurochamp Profile
Position: Sr.Team Leader / Head Customer Response Center
Profile:
- Age between 25 to 30 years.
- Should be a graduate with minimum of 5 years- experience in Sales/Marketing or MBA with minimum of 3 year experience in Sales/Marketing, Direct sales, Insurance, Banking, Real estate, Pharma etc.
- Should have two wheeler with valid DL
- Should be smart and with a positive attitude to project the right image of the company.
- Should possess good communication / Presentation skills.
- Should have min of 2 to 3 years- experience of Managing a Team
HIS / HER ROLE & RESPONSIBLITIES:
- He is responsible to Manage Team size of 10 to 15.
- Should be Disciplinarian and responsible for Team punctuality at all field/office meeting.
- He is responsible for Achieving 100% Branch Sales Budgets.
- He Need to Maintain 100% Onroll and min of 90% Operative.
- He need to Review and update his Team performance & Reports to his immediate superior on daily / weekly/ monthly basis as per policy.
- He is accountable for 100% Receivables.
- Need to Ensure min of6 Appointment and 3 product Presentations per CSS.
- He need to Ensure monthly 60 presentations with his CRC members.
- Is responsible to educate and adhere Code of conduct to his Team members
He is responsible to Recruit Min of 2 CSS per Cycle thru various recruitment activities.
- Must ensure long term relationship with all customer continuously through personal meetings & help them with required services.
- He needs to validate all Demo's /Presentations ( thru live voice) done by Team members on daily basis, he has ensure all his team members visits previous cycle customer for a - Gift-A-Smile- .
- He is responsible to Train his Team members on field and Role plays - on selling skills / objection handling etc.
- Build relationship with Influencers /VIP customers /Corporate / Hospitals, Doctors / society.
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