We are a dynamic group engaged in multiple sectors, including IT Integrated Supply Chain Platform, Infrastructure (PEB), Warehouse, IT Services, Fintech Services, and Travel. With our diverse portfolio, we strive to deliver innovative solutions and services that cater to the evolving needs of our clients. Leveraging our expertise and deep industry knowledge, we seamlessly integrate technology, infrastructure, and logistics to optimize supply chain operations. Our commitment to excellence and customer satisfaction drives us to constantly innovate and provide unparalleled value to our clients across various industries.

Website : https://ethicsgroup.in/

Job Description :

Designation : Customer Relationship Manager

Industry Type : Warehouse/Logistics Distribution

Functional Area : Sales

Location : Sector-18,Gurugram

Roles and Responsibilities :

- Serve as the main point of contact for client inquiries and support requests through phone calls, emails, and other communication channels.

- Maintain accurate and detailed records of customer interactions, transactions, and service requests.

- Respond to customer inquiries and resolve issues in a timely and efficient manner, ensuring high levels of client satisfaction.

- Collaborate with cross-functional teams to address customer concerns and escalate complex issues as needed.

- Assist in the development and implementation of customer service strategies to improve client satisfaction and retention.

- Participate in training sessions to enhance product knowledge, CRM proficiency, and customer service skills.

- Contribute to the continuous improvement of CRM processes and procedures, identifying areas for optimization and efficiency.

- Aid in the onboarding process for new clients, ensuring a smooth transition and positive experience with our CRM services.

Qualifications & Skillset :

- High school diploma or equivalent.

- 1-2 years of experience in customer service, preferably in a CRM environment.

- Excellent communication skills, both verbal and written.

- Strong attention to detail and problem-solving abilities.

- Proficiency in CRM systems and Microsoft Office suite.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Customer-centric mindset with a passion for delivering exceptional service.