Junior Recruitment Specialist at Etech
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Etech Global Services - Customer Service Representative - International Voice Process (0-6 yrs)
Summary :
The Customer Service Representative is responsible for ensuring efficient, high-quality service to the customers by ensuring their concerns are resolved in the first attempt (First Call Resolution) via call.
Roles and Responsibility :
- Answer inbound calls within guidelines/goals established by the client.
- Listen actively, converse well on the phone with East Coast customers and be confident on calls.
Assist Customers who will call in to seek assistance not limited to:
- Addition/Removal of services
- Upgrade/Downgrade their services
- Billing and Account related inquiries.
- Focusing to ensure customers are given all the required support and ensure their concerns are resolved in the first attempt. (First Call Resolution)
- Consistently achieve call quality score goals to meet client and customer satisfaction goals as well as maintain First Call Resolution.
- Superior Customer Service Skills
- Be savvy, because most of the customers will call while they are traveling and need to ensure we do not waste their time.
- Understand the vast process product line-up and provide the right plan based on their requirement.
- Work on different platforms to access customers account.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
