Eshopbox is looking forward to hiring a prolific and talented Customer Success Manager. Our customers pay us over time, and Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need senior managers to drive success for our customers and ensure they reach their desired outcomes from the usage of a far eye.

This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, scaling, etc.).

Wondering what your responsibilities would be ?

- Onboard new customers/clients

- Define and optimize customer journeys.

- Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience

- Create company-wide customer feedback loop Help foster a company-wide culture of Customer Success

- Showcases newly released features and maximize the usage of relevant features.

- Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation.

- Identify up-sell opportunities and ensure renewals

- Schedule and complete monthly business reviews with the customers

- Manage customer escalations with speed and urgency, mobilizing resources across the company as appropriate.

You are the right fit if you : 

- 1-3 years experience in Customer Success functions in B2B SAAS companies ( Preferable)

- Vast experience interacting and planning with C-level executives

- An ability to understand business problems thinks of solutions, and also effectively communicates the same.

- Knowledge of calculating Net Churn, Logo Churn

- Building Advocacy and Champions

- Analytical and Process Oriented mindset

- Must-Have a Combined Background of Sale and Customer Success experience and exposure to the Internet/ Ecommerce/ Fulfilment sector

What is Eshopbox ?

Eshopbox is an on-demand E-commerce technology and services company. It is an E-commerce partner for 100+ brands. The company is working on a remarkable concept for running an E-commerce business- starting from establishing an online presence for many enterprises.

It offers a combination of products and services to create a comprehensive platform and manage all aspects of running a brand online, including the development of an exclusive web store, handling logistics, integrating all marketplaces, and so on.

Company URL: https://www.eshopbox.com/

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