About Company :

- RateTiger product suite offers the industry's leading Channel Manager for online distribution, Shopper for rate benchmarking and Booking Force to help drive direct bookings from the hotel's brand.com.

- RTConnect provides seamless 2-way XML integration of channel management functionality with the hotel's central systems. LIVE OS offers hotels a single sign-on platform to access multiple applications, while offering technology partners a chance to get in front of hotels allowing greater distribution of promotional opportunities. eRevMax is working closely with over 200 certified channel and technology partners as well as 9000 hotels worldwide helping them increase revenue opportunities and streamline business processes.

- We have a diverse, experienced, and motivated team of over 250 professionals who cohesively work together globally, to deliver effective solutions on a mature delivery model to clients across the Americas, Europe, Middle East, Africa and Asia-Pacific. eRevMax invests in its people and offers excellent career opportunities including global exposure to technology industry best practices, leveraging cutting-edge technologies, and the travel industry / e-Distribution market. People who meet us tend to comment on our customer centric approach, energetic work environment and the passion we have for what we- re doing. We hope it's infectious! In such a fast-paced organization, you- ll find opportunities rather than boundaries in every single role.

Internship Details : b

About Internship: Job Title: Graduate Apprentice Trainee

Job : Kolkata

About The Programme :

We are offering paid internship opportunities in Customer Support. The duration of the programme is one year. The company reserves the right to offer full time placement to interns who successfully complete the programme based on merit and business need.

Who Can Apply?

You'll already have an abundance of skills and personal attributes that you can bring to the programme. However, before you can start, we also require the following qualifications and key personal competencies.

Qualifications - Fresh Graduates or equivalent degree with excellent communication skills are eligible to apply.

Personal Competencies

- Good Communications skills

- Eager to learn

- High level of energy

- Ability to analyze, understand and solve problems

- Confident and self-motivated

- Team player

What is in it for you?

The internship at eRevMax will help you to kick-start your career by building a foundation in Customer support & Services and getting exposure to a global business operation. Training will be structured and combine hands-on experiential learning with classroom inputs. And of course - this is a paid programme.

After completion of 1 year ?

- They we be taken on company role based on their performance.

- CTC will be as per industry standards.

- Family covered insurance policy & accident policy for self & many other benefits.

Roles and Responsibilities: Key areas of responsibilities:

- Support customers by resolving their issues related to eRevMax products and services. Interactions are mainly done over email and telephone.

- Perform local triage on related issues and identify the specific problems for resolution by the technical support team.

- Escalate new issues. Monitor and track them to ensure closure.

- Willing to work on a weekly roster as required.

- Perform other related duties as assigned.

- Understand, meet and exceed customer expectations.

- Build and maintain excellent and long-term relationships with customers.

- Capture and communicate customer feedback for product enhancement and new product development.

Requirements/ Qualification

- Graduate in any discipline.

- Excellent communication skills in English Language - written and verbal.

- Strong presentation and documentation skills.

- Agile and ready to adapt to rapidly shifting priorities.

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