HR - Talent Acquisition at Epicenter Technology
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Epicenter - Team Leader - Contact Center Operation Sales (2-6 yrs)
This mail is with regards to an opening with us in Team Leader Sale for a Operations Sales)
Requesting you to please go through the detailed JD and if interested please walkin at the below mentioned time (Contact Details mentioned below)
About Epicenter Technologies Pvt Ltd,
- Epicenter is a leading provider of Business Process Management Solution's, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world.
Please click below link for more info - http://www.epicentertechnology.com/corporate.aspx
Job Roles and responsibilities :
- Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
- Plan, implement & monitor deliverables for the teams reporting to him
- Coordinate with other departments for smooth implementation of work
- Responsible for maximizing revenue & minimizing cost.
- Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
- Responsible for Daily Operational Reports.
- Responsible for morale & motivation of the staff.
- Responsible to train & create growth opportunities for Subordinates.
- Managing Employee Relations, conducting Skip Level meetings and improving employee connect
- Ability to liaise with relevant support departments stakeholders
Ability to create an environment of trust and fairness, and drive organizational culture and values
Education Requirements
- HSC/Graduate in any Stream
Others Skills :
- Good Communication Skills/ /Problem Solving/People Skills
- Empathy, Assertiveness and leadership are key skills for this role
- Prior experience in managing operations of more than 46 agents
- Multi lingual - Knowledge of a south language will be an added advantage if hiring for a process which has linguistic agents.
Address :
Epicenter Technologies Pvt. Ltd.
Salasar Business Park, Off 150 Feet Flyover Road,
Bhayander (West), Thane 401 101, Maharashtra, India.
Contact Person - Sujit Mendon
Contact Details - 8097815514 / 9619818084 / 9619641388
Interview Time - 12:30 to 7:00 PM
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