Profile - Manager - Customer Experience

Experience - 6+ Years

Location - Mumbai (Hybrid)

A bit about EnKash (www.enkash.com)

EnKash, one of the fastest growing financial technology firms in the B2B space, focuses on enabling businesses to digitize and simplify their commercial payments through its state of the art technology platforms. Its comprehensive all-in-one commercial payments platform has led to businesses having a hassle free and frictionless payments experience and thereby, focus on their core business.

EnKash, with its unique business solutions, young team and a vibrant work environment has been making formidable marks in this segment. With several banking partners and more than 60000+ businesses onboarded on our platform in a short span, we are poised to grow rapidly from here on.

EnKash has also been covered by reputed national and international media and received many accolades and recognition that include :

- Best B2B payment solution provider" in 8th Payments and Cards Award Summit

- "Amongst the top Startups to watch for " by Inc 42 media

A bit about how you as a member of Customer Experience team, can make a difference @ EnKash:

We are looking for an ambitious and experienced Customer Experience Manager.

As a Customer Experience Manager, you will be responsible for the day to day running of the team, training and Quality Audits of our Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.

You will be also required for developing course schedules and lessons along with the performance evaluation and assessment process.

If you have customer service experience and your skills match our criteria for this role, apply for this job now. We will love to meet you

We bet, you will have a great time doing what you love to and that includes:

- Collecting relevant information and setting goals accordingly.

- Ability to mentor line managers to perform well at their given tasks.

- Identify training needs and create continuous learning programs.

- Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.

- Developing Performance Evaluation Program to provide feedback and submit the same to the department head.

You should excel in this role, if you have:

- Bachelor's degree. (Not Mandatory)

- Proven 3 years of experience as a Customer Team Lead (2 yrs of exp), Assistant Manager or Manager.

- Familiarity with Learning Management System (LMS) software, and CRM Software.

- Instructional proficiency with sound communication skills.

- Excellent knowledge of modern instructional methods and tools.

- Exceptional time management skills and a critical thinker.

- Exceptional rapport-building with employees

- Good listening skills.

- Ability to work independently as well as in a team if required.

- Exceptional ability to multi-task between managing operations & training.

- Good presentation skills.

- Comfortable to work 6 Days a Week.

- Prior BFSI experience would be an added advantage.

Here's what's in store for you:

- A fast-paced, mentally stimulating and fast growth-oriented environment.

- No bureaucracy whatsoever, respect for logical and analytical minds.

- Witness the venture of entrepreneurship.

- Excellent performance bonuses and perks.

- Affable and competitive teammates.

- Flexible work regime.

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