Profile - Customer Service Executive

Experience - 1-3 Years

Location - Pune

A bit about EnKash (www.enkash.com)

- EnKash, one of the fastest growing financial technology firms in the B2B space, focuses on enabling businesses to digitize and simplify their commercial payments through its state of the art technology platforms. Its comprehensive all-in-one commercial payments platform has led to businesses having a hassle free and frictionless payments experience and thereby, focus on their core business.

- EnKash, with its unique business solutions, young team and a vibrant work environment has been making formidable marks in this segment. With several banking partners and more than 60000+ businesses onboarded on our platform in a short span, we are poised to grow rapidly from here on.

- EnKash has also been covered by reputed national and international media and received many accolades and recognition that include:

- "Best B2B payment solution provider" in 8th Payments and Cards Award Summit

- "Amongst the top Startups to watch for " by Inc 42 media

We bet, you will have a great time doing what you love to and that includes:

- Handle incoming phone calls, chats and email.

- Enhance relationships with customers through interactive communication.

- Provide accurate, and complete information by using the right methods & tools.

- Manage complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Streamline records of customer interactions, process customer accounts.

- Follow communication procedures, guidelines and policies.

You should excel in this role, if you have:

- Bachelor's degree (Not Mandatory)

- 1-3 years of experience in related field (Freshers can apply)

- Good to have fintech experience.

- Familiarity with Learning Management System (LMS) software, and CRM Software.

- Instructional proficiency with sound communication skills (Hindi & English).

- Excellent knowledge of modern instructional methods and tools.

- Exceptional time management skills and a critical thinker.

- Good listening skills.

- Ability to work independently as well as in a team if required.

- Exceptional ability to multi-task between managing operations & training.

- Good presentation skills.

- Comfortable to work 6 Days a Week with rotating shifts (9am - 9pm)

Here's what's in store for you :

- A fast-paced, mentally stimulating and fast growth-oriented environment.

- No bureaucracy whatsoever, respect for logical and analytical minds.

- Witness the venture of entrepreneurship.

- Excellent performance bonuses and perks.

- Affable and competitive teammates.

- Flexible work regime.

If you have customer service experience and your skills match our criteria for this role, apply for this job now. We will love to meet you.

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