Director at Enigmasoft Technologies Pvt. Ltd.
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Enigmasoft Technologies - Senior Sales Representative (3-6 yrs)
Enigmasoft's Customer Service Representatives are the face of the business! We're looking for people who enjoy conversing with and learning about our customers. You must always look for methods to enhance yourself and the company while remaining calm under pressure. We're always pushing the envelope and looking for new methods to grow the company. We choose employees that embrace technology since they will thrive in our firm, combining their abilities to market our products and services while still providing an incredible customer journey.
Responsibilities :
- The Sales & Service Representatives will be responsible for making outbound calls to business owners and generate leads by explaining the different packages that are available for us to offer.
- The representatives will also need to be providing excellent customer support experience by addressing all queries and concerns brought forth by the customers via Phone / Chat / Email.
Knowledge, Skill and Abilities required
- Dedicated advisors with very good communication skills.
- Minimum 3 years International Experience in customer support, Sales & Service (Voice & Non-Voice)
- Sales Skills & Efficiency in generating leads.
- Must be able to pitch offers depending on the customer's need or requirements
- Ability to crack sales and perform under pressure
- Out of the box thinking in order to generate more prospects
- Good Understanding of (international Voice process) Phone / Chat / Email Etiquettes
- Must be able to document each case by adding accurate comments on the tickets
- Adhering to all the policies of the project
- UK BPO Experience Preferred.
- Typing speed of 35+ WPM
- Very good MS Excel skills
- Rapport building with Customers
- Good knowledge on customer service and customer handling
- Knowledge on how to handle different kind of customers
This Job Description is not intended to be complete or limiting, the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative Telecommunication Organization.
Note : The office timings are 1.30 - 10.30 pm and this is a work from office role. Immediate joiners will be preferred
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