Talent Acquisition Executive at Creencia
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Engagement Specialist - Customer Service - Hotels/Restaurants/Travel (0-4 yrs)
Hiring Engagement Specialist for koramangala location
As an engagement specialist, you will be taking care of the following responsibilities :
- Provide an exceptional experience to our customers across all touchpoints including calls, chats, and emails
- Take ownership of customer experience and related processes and proactively look for ways to find solutions for potential problems.
- Work with our vendor partners to troubleshoot issues related to reservations and customer feedback
- Collect & analyze customer feedback to help improve processes and business functions across the company
- Instill a strong customer-centric culture and keeping everyone focused on what really matters: helping our customers and improving their experience with us.
- Collaborate with shift managers to help improve processes and outbound communication with our customers
- Collaborate with colleagues to improve internal reporting and track key performance metrics within the team.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
