Senior Human Resource Consultant at Dice.tech
Views:9 Applications:6 Rec. Actions:Recruiter Actions:0
Engagement Manager - Sales - SaaS (2-5 yrs)
Responsibilities:
- Develop and maintain strong relationships with B2B clients to understand their business goals and challenges.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
- Collaborate with cross-functional teams to deliver high-quality products/services that meet client expectations.
- Identify opportunities for upselling or cross-selling additional products/services to existing clients.
- Analyze market trends and competitor activities to provide insights for business development strategies.
- Develop and execute client engagement plans to drive long-term business partnerships.
- Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic.
- Utilizes various forms of tools and technology to deliver an unprecedented client experience.
- Maintains contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met
- Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.
- Takes over escalated telephone calls to work toward issue resolution with the client.
- Follow up with clients once action has been taken to ensure that all issues were resolved.
- Documents escalations and issues for future review.
You will - t in the role if you:
- Minimum of 2 years of B2B sales experience, preferably in SaaS or a related industry.
- Displays the ability to negotiate effectively in order to come up with amicable resolutions.
- Shows excellent verbal and written communication skills; enunciates clearly and firmly while being empathetic to the needs of the client.
- Proves that he or she can execute projects on time and within a budget as required.
Qualification:
- Have working in Saas or Tech or Product based Companies
- Have 2-4 years of relevant experience in B2B Sales
