The Opportunity :

You will be considered as the firm's frontliner and you will provide support/solutions for both technical and functional challenges to the customers as well as teams across the organization. You will be encouraged to utilize the best of your Expertise & Energy to make sure that the customer value is maintained and they get the best experience possible. Ultimately, you will help establish the firm's reputation as a company that offers excellent customer support during all sales and after-sales processes.

The Requirement :

- Provide first level contact and convey resolutions to customer issues.

- Help onboard customers onto the platform through various channels

- Track, route, redirect, and coordinate problems to correct resources.

- Properly escalate unresolved queries to the next level.

- Help create technical documentation and manuals.

- Follow up with customers, see problems through to resolution & collect feedback.

- Ensure proper recording, documentation and closure.

- Recommended modifications/best-practices to help improve the support process.

- Grow your knowledge of HR-vertical and share feedback to improve the Product/features.

The Ideal candidate :

- 0-2 years of previously interned/worked in a SaaS based company or a Tech-startup

- Working knowledge of help-desk softwares such as Zendesk/Freshdesk, Microsoft office tools such as Word, Excel, PowerPoint.

- High levels of customer centricity, Strong communication skills (Written & Verbal), Good troubleshooting and multi-tasking skills.

- Prior experience in handling stressful situations such as dealing with Frustrated Customers, Unavailability of a critical feature and co-ordinating with different teams/resources to find out a workable solution to manage the requirement.

- Solution-Oriented-Approach and strong Problem-solving skills.

- Has the ability to work with others as a Team-Player in all conditions.

- Loves to use computer & mobile applications in his/her everyday life.

- Is a hustler & can thrive in a fast-paced startup environment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.