Company Overview:

We are an advanced robotics start-up headquartered in Mumbai. The company was founded in January 2015, by three IIT Bombay post-graduates, Sneh Vaswani, Prashant Iyengar and Chintan Raikar, on the pillars of robotics, AI and IoT.

We are the makers of the Miko series of robots designed to engage, educate and entertain kids. Our latest offering, Miko 2, is an advanced personal robot for kids, powered by cutting-edge features such as a proprietary emotional intelligence machine, Teleconnect, self-initiated conversational abilities, obstacle & edge sensing and more.

Job purpose : We are looking for a proven performer in a B2C Sales environment. The Telesales Manager will be responsible for the management of the telesales team and the achievement of sales targets. You will lead, coach and motivate a team to achieve extraordinary results and have responsibility for all recruitment and training.

- You will be required to provide accurate forecasting and performance reporting.

Duties and responsibilities :

- Lead and develop the telesales team

- Provide guidance, training and motivation to team members of all levels to maximise individuals' potential and create a solid and focused team

- Deliver Sales training, development, and performance management to the team.

- Set up of call systems and sales targets for all members of the team

- Establish and develop the telesales commission scheme

- Complete regular performance reviews with the team, ensuring a key focus on individual development

- Deliver excellent sales performance, consistently achieving business targets

- Ensure the group meets the agreed sales targets

- Developing sales strategies to guarantee success and growth

- Complete regular sales report reviews and remedial action plans to address any under-performing areas of the business

- Manage OKR's and commission plans to drive appropriate behaviour from the telesales team

- Ensure Miko sales information is in place to giving the telesales teams the tools to go selling

- Coach the team on consistent use of the agreed Sales Methodology Customer & Partner Experience

- Develop and maintain strong customer relationships from initial enquiry until the customer is onboarded

- Handle and resolve escalated customer complaints and questions.

- Monitor calls in to implement a feedback process to drive call quality.

- Ensure regulatory compliance across all interactions

- Reporting & Pipeline Management

- Ensure a disciplined use of CRM system, communication and customer management.

- Complete forecasting and analysis of sales data.

- Provide regular and ad hoc reporting to the leadership team

Qualifications :

- 5+ years Telesales / Sales experience

- Experience managing and leading team

- Coaching around a sales methodology preferred

- Excellent verbal and written communication skills

Working conditions : 

- Office-Based role in Mumbai

- Reports Team of telesales agents

- Flexibility around international hours

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