- Foster positive and productive relationships with customers for business growth.

- Schedule regular meetings, discussions with existing customers to discuss the project status, and feedback on ongoing work to strengthen relationships.

- Retain existing customers and generate new referrals to achieve revenue goals.

- Monitor industry trends in order to identify new sales opportunities and conduct regular discussions with the Project Manager to meet customer needs.

- Discuss the project's goals, high-level scope, dependencies, available resources, timeline and budget, and benefits with the Project manager.

- Maintain key project risks awareness across the team and managing data to ensure project success.

- Coordinate with the accounts team on pending payments and invoices.

- Addressing any concerns or issues a customer may have and working with project managers to resolve them.

- Preparing monthly invoices and tracking payment status with periodic follow-ups.

- Updating internal CRM systems with data and ensuring that Project managers are aware of changes within customers.

- Define processes that align with the CRM Metrics and contribute to the company ROIs.

- Maintaining communication with the customers regarding Project deliverables and support ( During Pre-go-live/Post go-live stages)

- Checking and tracking the work conformity to the defined CTQs.

- Must have an omnichannel view of the customer throughout the engagement over time and across multiple touchpoints

- Must ensure adequate resources with the right expertise are being assigned as per the complexity of the project.

- Discuss regularly with the customer to know about their work plans for the coming weeks/months and accordingly coordinate with the Project Manager for resource planning & scheduling.

- Keep track of the progress of the project throughout the implementation cycle for the purpose of ensuring successful completion and building a success story/case study.

- Collect, Analyze, and Interpret customer interaction data to identify requirements and information useful in optimizing the better customer experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.