Job Position: Customer Service Executive

Job Location: Rajkot

Job Description:

- Getting aligned with the strategies, planning, and processes of the department and work as per the departmental guidelines.

- Helping CRM in gathering and maintaining data and information to establish an efficient CRM system and to contribute to the departmental growth.

- Interpreting and analyzing information and brief CRM on a regular basis to help foster productive relationships with clients.

- Updating Clients regarding the status of their Service Contracts for the next renewal.

- Tracking the communication cycle with the clients to ensure regular contact with clients

- Ensuring and improving client experience towards client's system accesses to review the work status.

- Coordinating with the sales department regarding support & Project commercials.

- Coordinating with the sales team to manage the Support Contracts and tracking the status.

- Getting involved in the CRM strategic/client's meetings for Project success.

- Getting aware of the Project Key Risks and gathering and managing relevant information.

- Managing the CRM calendar and following up on the status and progress for issues resolutions with the concerned team.

- Coordinating with the sales department regarding the Client's subscription-related matters.

- Sharing company updates, new offerings, and any structural change with the client in regard to the client's engagement with the company.

- Helping CRM with customer retention by tracking and managing client progress.

- Conducting and managing client feedbacks and data for CRM review

- Coordinate with CRM for gathering client info and help prepare client success stories/case studies.

- Collect, analyze, and interpret customer interaction data to identify requirements and information useful in optimizing the better customer experience.

Requirements:

- Must be self-motivated, flexible, and able to manage several jobs at one time.

- Excellent interpersonal and communication skills.

- A team player with leadership skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.