Job Title : EMAIL SUPPORT SPECIALIST

QUALIFICATION : UG/GRADUATE

Location : ANYWHERE

Level/Salary Range : 25000 -35000

LANGUAGE : ENGLISH/HINDI

WORK MODE : WFO

JOB DESCRIPTION : 

- An email support specialist offers non-voice customer support. They link the companies and customers and show the feasibility of resolving queries and concerns with asynchronous communication.

- They are responsible for solving questions and problems over the mail while ensuring that your brand image remains optimized.

- An email support specialist resolves the customer queries respectfully, duly, on time, and in a manner that the customer derives optimum satisfaction.

- The job is easier compared to telephonic conversations one needs to undertake and is a respectful job one can pursue.

- If you have been considering the opportunity to undertake email Support services as your job profile, read further.

Email Support Executive roles and responsibilities :

- Prolific written communication skills to support customers with ease.

- Efficiency to offer relevant and satisfactory solutions to the customers.

- Efficiently taking note of queries and requests.

- Maintenance of log for customer interactions, transactions, and comments.

- Suggest effective and prompt solutions.

- Protecting brand image and reputation in the market.

- Effective communication via mail.

- Assist digital team with online campaigns.

- Maintaining positive repo with the customers throughout the conversation.

- Ability to work on CRM systems and practices.

- Respond to Emails within a specific timeframe.

- The skills required for an email support executive are pretty feasible. All you need is a bachelor's degree, computer skills, and the ability to adapt to modern CRM systems quickly.

- You can rule the job as an email support specialist with strong debugging and programming skills.

- Now, email support specialists don- t have to undertake complex technical tasks. But email support engineer requires to do that.

- So if you have superior IT skills, an email support engineer could be the right fit. Speaking of skills needed by an email support engineer, you must be excellent at technical skills and aspects.

- Basic communication, problem-solving, time management, and technical engineering skills are also required.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.