Email Support Role - International Vertical (0-1 yrs)
- Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share with our Creative, Sales and Marketing teams
Skills required
- Effective reading and writing English communication skills - should be able to
- Communicate professionally, use proper grammar, punctuation, and spelling in complete.
- Ability to communicate clearly, concisely and effectively.
- Excellent communication, analytical, listening and organizational skills.
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team.
- Excellent time management skills, attention to detail and the ability to multi task
- Ability to continually display positive attitude.
- Good interpersonal skills and strong client focus
- Ability to handle process escalations, identify issues and risks and propose resolution
Language Skills
English - speaking, reading and writing
Ready to work in rotational shifts
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