Customer Relationship Manager For Australia

Job description :

Designation : CRM ( Australia)

Company Name : Nibav lifts

Location : Palavakkam, Chennai

Shift Timing : 4:00 AM - 2:00 PM

Experience : 3.5- 9 Years

Preferable :

-Immediate joiner

- Willing to relocate

About Elite :

- Elite Elevators is a Chennai based Home Elevators Company in India. We are providing Home Lifts, Residential Elevators, Stair Lifts, Platform Lifts, Cog Belt Home Elevators, Gearless Residential Lifts and Hydraulic Home Elevators for Small House, Villas, Bungalows, Buildings and Luxury Homes to all over India.

- In a short span of time, Elite Elevators have established itself as the #1 Home Elevators Company in India. Our residential elevators are manufactured by TKE Access in a special facility in Pisa, Italy & follow European Standards of Home Lifts. These home lifts can be installed at under construction houses as well as existing homes, as our home elevators are tailor-made, pit less, they require no shaft & no machine room. Contrary to traditional & commercial lifts in India, our lifts are strictly manufactured for residential purposes for Duplexes, Bungalows, residential buildings & Villas. Post installation our home elevators are certified by TUV, a third party organization which measures product's safety as per European Standards & guarantees your Peace of Mind.

About Nibav :

- Nibav Home Elevator is a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state of the art Home Elevator solutions with compact and bespoke luxury designs.

- As of 2023, we are 1400+ employees as a global family spread across 23 locations in India and 09 countries viz. Australia, UAE, Malaysia, Kenya, Nigeria, Thailand, Mexico, Ghana, Canada. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organisation across the Globe

Roles and Responsibilities :

- Building and maintaining relationships with clients and key personnel

- Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services

- Escalating and resolving areas of concern as raised by clients

- Conducting business reviews to ensure clients are satisfied with their products and services

- Alerting the sales team regarding opportunities for further sales within key clients

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Understanding key customer individual needs and addressing those

- Follow-up with clients for an annual maintenance contract

- Payment collections as per schedule

- Weekly/monthly/quarterly report generation based on the KPIs

Requirements :

- Minimum 4 years of experience

- Excellent communication skills in English

- Internship experience in relevant domain is added advantage

- Good relationship management and networking skills

- Pleasing personality with the ability to understand client needs and also execute the same

- Who enjoys working in a highly charged environment

- Well versed in MS Office- Excel/Word/PowerPoint

- Excellent interpersonal and communication skills

- A team player with leadership skills

- Maintain a positive attitude focused on customer satisfaction

Perks and Benefits :

- Excellent salary package.

- Training and full support- by giving you the knowledge and confidence needed for greatness.

- Amazing growth prospects and upward mobility to build an empire within our fine progressive organization.

Company Profile :

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