Shift Timings: Night Shift (5:30 pm to 2:30 am)

Qualification MBA

Individual Contributor

Job Description:

The Customer Relationship Manager will work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime delighted customers.

- Ensure customer satisfaction at each interaction, within a defined TAT, and create case studies to provide recommendations for service enhancement.

- Deep dive into customer interactions where we could not fulfill our customer's need and recommend process improvements and opportunities for new service offerings, with the goal of zero rejections.

- Grow and nurture customer relationships on every interaction that results in measurable Customer value

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

- Be voice of the customer while working with internal stakeholders to drive best in industry service experience for our customers through 100% on-time deliveries and zero service related complaints.

- Always be ready to take that extra step for long terms customer relationship.

- Interact with customer to know about their pain areas or expectation, which will help us align our products to their needs and give us ideas for product enhancement / improvement

- Develop an effective customer on boarding program that leads to customer engagement and retention.

Key Skills:

- Excellent written and spoken English Communication skills.

- Should have worked for at least 2 years handling International Client relationships.

- An emphatic Listener

- Should have interest in Current affairs

- Experience and readiness to speak to clients on Phone

Desired Skills:

- Running Customer Surveys

- Experience with Customer on boarding Program

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.