Eli India - Digital Marketing Coordinator (1-8 yrs)
1. Managing the production of promotional material.
2. Coordinate with the customers, sales and production team to get inputs required to design welcome kit and get approval before printing.
3. Plan and execute marketing ideas to increase customer opt-in list.
4. Work closely with customers to set up their marketing campaigns.
5. Coordinate with vendors as needed for smooth services to customers.
6. Exploring ways of improving existing products and services, and increasing customer satisfaction.
7. Handling customer complains/escalations .
8. Supports sales team by providing data, marketing plans.
9. Sending regular product updates to higher management.
10. Accomplish organization goals by accepting ownership for accomplishing various requests.
11. Excellent communication skills and moderate digital marketing skills.
12. Coordinate with onshore customers and Sales team to get required information - through phone call and emails.
13. Knowledge of computers and applications.
14. Customer query resolution over the phone and through emails.
15. Ability to meet stringent deadlines.
16. Prioritizing tasks based on importance and urgency.
17. Resolving customers concerns in a timely manner.
18. Attention to detail to ensure all information.
19. Proactive, Multi-tasking & Decision-making ability in a critical situation.
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