Following are the key responsibilities for this role :

- Handle customer query and complaints emails ( via freshdesk)

- Communicate the concerned team via freshdesk (mails)

- Maintain CSAT(Customer Satisfaction Rating) of above 80%

- Maintain AHT (Average handling time) and should have the capability to provide FER (First Email Resolution).

- Quick learner, detail oriented and ability to adapt to new processes in limited time frame

- Multi-tasking skills and ability to work under pressure

- Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

- Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

Skill Required:

- Typing speed of 30 wpm as a minimum.

- Experience in Email handling.

- Should have knowledge of Email etiquette.

- Able to handle pressure in case of a high load.

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives.

- Meet personal/team qualitative and quantitative targets.

- Ability to multi-task, set priorities and manage time effectively.

- Practices and adheres to "Code of Conduct".

- Complies with documented attendance/punctuality policies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.