Job Summary

Looking for Relationship Officer Manager with minimum 2 years of work experience on a FULL time basis.

Roles & Responsibilities :

- Be present in Ela Hospitals and Clinics to ensure coordination of communication between patients (and families) with medical staff (and doctors)

- Provide patients and families with information on hospital services, procedures and protocols

- Respond to patient inquiries regarding physicians, doctors and medical services

- Analyze and interpret patient account data and facilitate payments

- Respond to patients- complaints regarding hospital services and ensure that concerns are handled properly

- Assist patients with problems associated with hospital registration and admission

- Provide support by establishing payment arrangements for uninsured or underinsured patients

- Ensure that all concerns and complaints are directed to the concerned personnel within the hospital

- Perform crisis intervention duties with a view to facilitate resolutions

- Effect changes within the hospital system to ensure that patient experience is enhanced

- Suggest improvements to present hospital systems in a bid to make the system more workable

- Provide feedback to patients and families regarding their concerns and complaints

Required Experience, Skills & Qualifications

Qualification -

Bachelor's (Minimum)

Experience - Min. 2 years of relevant experience

Skills -

- Should have very good communication and writing skills, convincing ability, and pleasant personality.

- Great Influencing and pitching capability

- Basic Computers including Google search, MS Office - Word, Powerpoint, Excel

- Adept at quick decision making, in a fast-paced environment with rapidly changing priorities

Benefits :
 
Best in-class benefits including :

- Market leading salary with transparent payouts

- Exciting perks & incentives as appropriate to the role

- Super-class non hierarchical & cool culture

About the Company:

Ela Woman is the largest and the fastest growing Fertility and Reproductive healthcare network, having more than 2400 Fertility Centres and doctors listed on the platform across India and South-East Asia.

We are a young, passionate team working on a huge opportunity, thus helping several thousands of women to conceive throughout the globe. We have more than 7 pregnancies every hour with 30,750+ successes already. With the patented & most accurate ovulation App on the planet, we plan to be the worldwide leader in the short span of time. We are looking for passionate, dynamic and experienced professionals to join our bandwagon and share our vision. So don't wait & apply now! For more detail please visit our website: https://www.elawoman.com

Priya
HR Team
Ela Woman

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