Technical Recruiter at EiS Technologies - splashbi.com
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EiS Technologies - Associate - Client Success/Marketing - Splash BI (2-3 yrs)
Responsibilities Include :
- Contract Management
- Manage community portal and customer knowledgebase. Implement and manage the strategy using purposeful content to enhance collaborative learning and a sense of community.
- Create content, including drafting monthly newsletter, email, and social media content
- Plan and implement ways to increase customer engagement on social media and other channels
- Work closely with content creators and editors, and campaign managers to increase the relevance of the content and campaign to our audience.
- Day to day management of key campaigns targeted at existing customers
- Monitor current events in key concern areas for potential campaigns
- Define and maintain metrics to measure the impact of online community building and overall marketing activities across all channels
Requirements :
- At least 2-3 years of relevant customer success or marketing experience.
- Fluency with key collaboration and productivity tools (i.e., Microsoft Teams, PowerPoint, Excel, etc.)
- Good understanding of marketing reporting and metrics
- Highly detailed and organized approach to project and process management
- Excellent communicator with expertise in written, visual and presentation formats and running effective stakeholder connection rhythms
- Creative thinker with experience in implementing digital marketing motions to generate engaging marketing materials, including blogs, visual formats, and social media
- Experience managing marketing communications projects with agency creative teams, from briefing, to managing rounds of stakeholder reviews, to completion
- Self-starter, with shared ownership mindset and excellent attention to detail
- Self-awareness, the ability to be self-critical, and a strong desire to learn and grow
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