Experience: 1-3 Years

Location: Chennai/Chandigarh/Delhi

Roles and Responsibilities :

- The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload

- Develop and manage client portfolios

- Establish clear retention goals and process milestones for the client and employees to work toward

- Assist customers as needed with setting up and navigating programs or software associated with a product or service

- Sustain business growth and profitability by maximizing value

- Analyze customer data to improve customer experience

- Hold product demonstrations for customers. Assist in creating training courses and educational materials for other members of the department

- Improve onboarding process

- Evaluate and improve communication infrastructure

- Mediate between clients and the organization

- Handle and resolve customer requests and complaints, minimize customer churn

- Aid in product design and product development

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Develop and document high-level strategies for accomplishing specific project objectives

Desired Candidate Profile :

- Excellent written and verbal communication skills

- Great analytical, critical thinking, and problem-solving abilities

- Superior presentation, negotiation skills, management, and organizational skills

- Strong adaptability and capacity to work in fast-paced environment

- Understanding of organizational data flow and its use in the management decision-making

- Customer-centric approach in developing new product features

- Analyze data to draw business-relevant conclusions and in data visualization techniques and tools

- Highly organized and able to multi-task

- Self-driven and proactive nature

- Advanced computer skills in MS Office

- Willing to travel

Education Qualification:

MBA

https://www.edwisely.com

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