Edvizo - Executive - Customer Support (2-4 yrs)
Responsibilities:
- Developing a solid and trusting relationship between major key clients and the company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve results
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management.
Requirements:
- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred
- Two to four years previous work experience in sales management, key account management, or relevant fields
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people person.
- Basic computer skills, and experience with CRM software and Microsoft Office, with emphasis on superior Excel skills.
- Strong negotiation skills, with the ability to follow through on client contracts
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
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