EduThrill - Inside Sales Role (1-4 yrs)
Location : Bangalore
Job Role : Inside Sales Specialist
- Inside Sales Specialist will be responsible for assisting users avail diagnostic services at home, though organic, in house and marketing channels.
- The means of communication with the user will be a phone call, that can in both on incoming and outgoing lines.
Expected behaviours :
- Open to Learn
- Open to objective feedback
- Able to think rationally under pressure, act with integrity and transparency
- Able to communicate timely with team leaders and superiors w.r.t. any/all matters of concern
Bonus :
- Has a passion for telesales/sales
- Has a passion for healthcare at home
Key Responsibilities :
- Ensure accurate data entry, input and output tasks w.r.t. user lead-flow funnels
- Ensure adherence to TAT in responding to user queries, requests and/or incoming leads
- Ensure sales pitches delivered are accurate, and set the right expectations with the users
- Coordinate with the backend supply/Operations team in ensuring timely fulfilment of orders
- Ensure a minimum volume of users/leads are reached out to every day
- Prioritise goal achievement, and hold oneself accountable to targets set with the leadership
- Track individual sales/conversions made, whilst retaining a high customer satisfaction score
- Ensure adherence to operating procedures w.r.t. the user flow, the calling flow and the fulfilment processe
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