EduStoke - Executive - Customer Support (1-3 yrs)
Edustoke Private Limited
https://www.edustoke.com
- India's Largest Digital platform for School Information & Admissions
- Edustoke is solving One of the most critical and important decisions that parents take for their children- The Selection of Right school for their Child. This decision can greatly influence the later course of the child's life and therefore parents go great lengths to make sure that their children get admitted in a good school.
- With over 15 Million Parent interactions, over 2 Million Parent counsellings, 25K listed schools Edustoke is on track to Disrupt the conventional Schooling in India.
- We are the most visited platform for all Metros in India.
- Poised to grow 15X from our current levels, we are a vibrant people friendly Start-up which blends tech as well as non tech roles to fuel this growth
Job description
Responsibility :
1. Speaking to parents, understanding the requirement and helping the parents with school searches
2. Help Parents over call, email & chat to for guidance
3. Suggest, consult & counsel parents for right school for their child
4. Suggest Parents for After Schools programs & academic activities
5. Seek Feedback from Parents & maintain CSAT
6. Should be open for Cold Calling & Lead generation over phone
Requirements :
1. Previous experience in an outbound call centre or a related sales position preferably B2C.
2. Proficiency in basic computers and CRM
3. Excellent communication skills, both verbal and written.
4. Good organizational skills and the ability to multitask.
5. Excellent phone and cold calling skills.
6. Exceptional customer service skills.
7. Strong listening and sales skills.
8. Proficiency in English & One regional language ( Hindi/Kannada/Tamil/ Telugu/Marathi)
9. Ideal candidate should have an experience of 1+ Years
Logistics :
1. The profile involves working from the office.
2. The job locations is in Bangalore
3. The candidate should have a functional laptop along with the mobile phone to be used for official work. The SIM card shall be issued by the company.
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