Technical Support Executive - Software

JOB ROLE :

Technical Support Executive (Software) will be involved in improving the User Experience, Web Development and able to solve unique & challenging Technical problems.

JOB DESCRIPTION :

PROBLEM SOLVING ABILTY (TECHNICAL) :

- Responsible for supporting technical queries related to our software content and courses.

- Will support our content in multiple technology verticals related to software development, Big Data, Web and Mobile development.

- Communicating clearly the manifestation of defects to developers in order to resolve them on time.

- Work to ensure Software defects and errors are resolved in a timely manner

ANALYTICAL COORDINATION :

- Collaborate with Product, Marketing and Operations teams.

- Ensure that only quality escalations are passed through to Engineering for resolution

- Proactively manage self-learning to continually extend knowledge breadth and depth, particularly around new technologies or products.

- Continuously provide new information or knowledge to the support team.

QUALIFICATION :

Degree in Bsc (I.T), Bsc (C.S), BCA, MCA, BE.

EXPERIENCE :

- 0-1 Years of experience

SKILL SET :

- Professional Communication Skills is a must for the candidate

- Should be a problem solver.

- Analytical skills related to technology is a must.

- Be highly self-motivated and be able to quickly learn multiple applications.

- Independently handle projects with minimum supervision.

- Be highly self-motivated and able to quickly learn multiple applications.

SALARY :

As per the Industry Standards

CONTACT :

Prashant (Assistant Manager HR)

932 659 7769 (available on whatsapp)

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