eCourierz.com - Executive - Customer Support (1-10 yrs)
The Job Role and Responsibilities :
The primary responsibilities of a Customer Service Executive would be :
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Competencies and Skills Required
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
