Ecoren - Executive - Customer Support (1-3 yrs)
- To address customer issues and resolve them in a timely and efficient manner, providing product and service information and resolving product and service problems.
- Receiving and placing customer service telephone calls.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Receiving and placing customer service telephone calls.
- A customer service representative should be able to interact with a customer and immediately get the context of their problem.
- Support agent should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
- If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
