Senior Talent Acquisition Specialist at Eclat Engineering
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Eclat Engineering - Customer Success Coordinator (1-2 yrs)
About the role:
To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organized, and user-focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing, and improving user onboarding and user engagement initiatives.
Responsibilities :
- Key accountability of CSC will be to drive product adoption, and user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.
- Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge
- Driving product adoption and usage throughout the customer/user lifecycle.
- Performing regular customer health checks to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders.
- Creating and executing relevant training programs/collaterals to help educate customers on the products and features.
- Representing the voice of the customer and providing feedback to sales, support, and product teams.
- Secure customer subscription renewals for the assigned accounts.
- Identifying opportunities for customers to act as advocates for our offerings (e. g., testimonials, case studies).
Requirements :
- 1 Year Experience in Customer-facing roles (Preferably in the Ed-tech/publishing Industry).
Minimum: Bachelor's degree or Equivalent.
- Fond of Engaging with Customers.
- Open to travel (10-15 days) in a month.
Must Have:
- Excellent spoken and written English skills.
- Excellent listening, negotiation, and communication skills.
- Excellent organization skills.
- Excellent telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally.
- Hands-on with Microsoft Office and Google Suite.
Additional Skills: (nice to have) Experience using Customer Management Tools (like CRM and Customer support tools etc).
Desired Skills and Experience:
Customer Interaction, Customer Relationship, Customer Service, Key Account Management
