Hiring for Customer Support Service - Bengali/Oriya

Job Summary :

About Easyrewardz :

EasyRewardz is a leading customer experience management company. Provides end-to-end customer engagement solution to 100+ brands across 3500+ retail o-ine stores. EasyRewardz has presence across all key Retail verticals - Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking.

Key capabilities of EasyRewardz proprietary technology platform include :

- Customer loyalty program as an end to end solution.

- Platform for intelligent and meaningful engagement with brands- customers.

- Analytics engine to enable brands to engage in Personalized conversations with consumers.

- EasyRewardz provides customer experience management solution on SaaS basis to provide a unified view of the consumer at multichannel level.

Why EasyRewardz ?

- Machine Learning, Personalization, Marketing Automation, Consumer Preferences these terms get real at EasyRewardz. If you are looking for a career option that allows you to innovate and do things differently then EasyRewardz is the place!

We are a fast-growing organization and our journey has been fantastic, where we believe we have shaped a lot of young minds, and together we are driving retail excellence by influencing customer behavior.

Who are we seeking ?

Like minded individuals with an entrepreneurial mindset, with passion to learn and excel. We value Performance and Performers .

Responsibilities and Duties :

The Job Role and Responsibilities :

The primary responsibilities of a Customer Service Executive would be:

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Experience, Skills and Qualifications :

Competencies and Skills Required :

- Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.

- The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.

The major skills and competencies that employers look for in a candidate are :

- Good communications skills

- Ability to listen and active problem solving skills

- Good interpersonal skills

- Ability to handle pressure

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