Work Location: Vile Parle, Mumbai

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications :

- Knowledge & Experience of Car Service & Service parts Operations

- Understanding the nuances of Car Repair Industry, business KPIs, profitability matrix

- Product & General Automotive Business Knowledge

- Customer Handling Skills

Goals :

- Ensure Customer Satisfaction

- Ensure High Quality Standards

- Increase Market Share

- Ensure Customer Service Department Profitability

- Monitor Expense Control

- Maintain Employee Retention & Satisfaction and ensure training is done

- Meet Dealers Performance & Profit Guidelines

- Meet Manufacturers Performance & Operational Guideline

- New customer acquisition and retention.

- Ensure profitability through identifying new revenue source and business development.

- Coordination between group branches to ensure uniform practices and SOP

- Ensure profitability through identifying new revenue source

Roles & Responsibilities :

- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area

- Generate Stable Profitability for Business

- Setting of Service & Service parts Performance Targets

- Monitor Customer Satisfaction Reports & Trends

- Share Customer Satisfaction Information with Service & Service parts Personnel

- Establish Yearly Targets & Competitive Compensation Plan

- Set Marketing Strategies to Target New Business

- Tracking Competitors Activities

- Development of Innovative Offers for Customer

- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)

- Provide Monthly Performance Results to the Dealer Principal

- Maintain Service & Service parts Coordination through regular meetings

- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics

- Establish Performance & Customer Satisfaction based Incentive Scheme

- Monitor Service Shop Environmental & Safety Issues

- Ensure Facility Standards are maintained

- Monitor training function to ensure trained manpower availability

- Guide & monitor group parts function to ensure min inventory with target SR

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications :

- Knowledge & Experience of Car Service & Service parts Operations

- Understanding the nuances of Car Repair Industry, business KPIs, profitability matrix

- Product & General Automotive Business Knowledge

- Customer Handling Skills

Goals :

- Ensure Customer Satisfaction

- Ensure High Quality Standards

- Increase Market Share

- Ensure Customer Service Department Profitability

- Monitor Expense Control

- Maintain Employee Retention & Satisfaction and ensure training is done

- Meet Dealers Performance & Profit Guidelines

- Meet Manufacturers Performance & Operational Guideline

- New customer acquisition and retention.

- Ensure profitability through identifying new revenue source and business development.

- Coordination between group branches to ensure uniform practices and SOP

- Ensure profitability through identifying new revenue source

Roles & Responsibilities :

- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area

- Generate Stable Profitability for Business

- Setting of Service & Service parts Performance Targets

- Monitor Customer Satisfaction Reports & Trends

- Share Customer Satisfaction Information with Service & Service parts Personnel

- Establish Yearly Targets & Competitive Compensation Plan

- Set Marketing Strategies to Target New Business

- Tracking Competitors Activities

- Development of Innovative Offers for Customer

- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)

- Provide Monthly Performance Results to the Dealer Principal

- Maintain Service & Service parts Coordination through regular meetings

- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics

- Establish Performance & Customer Satisfaction based Incentive Scheme

- Monitor Service Shop Environmental & Safety Issues

- Ensure Facility Standards are maintained

- Monitor training function to ensure trained manpower availability

- Guide & monitor group parts function to ensure min inventory with target SR

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.