Hiring Duty Manager ,Retail Operations

Exp :4-5 yrs in Retail,Location : Kempegowda International Airport, Bangalore,Work Timings : Roster

Pattern - 1 Day, 1 Night, 2 Offs

Role Profile :

- Together with the store manager evaluate all store employees

- Responsible for managing the store and the shift team, and ensure that the store provides the

highest level of customer service

- Verify staff positioning during the shift according to the daily activity

- Guarantee that the store is operated under the company standards

- Ensure that all products display the correct price and that all change of prices areexecuted on time

Staff Briefing - Communicate to the staff the necessary information at the beginning of the shift, including targeted sales, promotions, new products, company policies.

- Track the daily sales. Analyze if there is any issue in the store that might be affecting the weekly

sales

- Supervise the stock counting at the end of the shift

- Responsible for the opening and closing of the stores, together with the till supervisor

- Organize and coordinate shift plans

- Perform the Product Knowledge/Training to the Shop Personnel

- Review sales of last week / month by store, category and brand, compared to the previous month, year and budget

- Ensure that daily sales are being tracked by the shift supervisors and sales associates.Analyze if any issue in the terminal / store might be affecting the weekly sales, and takecorrective actions if needed

- Compile all customer complaints and suggestions and take action or escalate to the relevant department

- Responsible for managing the stores in the terminal within an operation, consistent with the short and long term interests of the company

- Identify any replenishment/promotions/pricing issues with the operation product Manager and take the necessary action to correct them

- Carry out all staff appraisal and evaluation - according to procedure

- Review that all company policies have been executed by the staff.

- Ensure store compliance with health and safety regulations

- Undertake store administration duties such as managing store budgets and updating financial records

Person Profile :

- Experience and Specific Requirements

Desirable: Travel Retail experience.

- Powerful leading skills and business orientation

- Deep understanding of the dynamics of the local market & core retail process

- Proven track record of leading people and teams and coordinating multiple teams in parallel in a dynamic environment.

- Excellent communication & interpersonal skills

- Strong expertise in working with Ms. Office tools

- SAP is added advantage.

- Customer service-oriented with in-depth knowledge of basic business management process

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