Job Title: TM - Sales (FOFO Manager)

Job Type: Fulltime

Location: Bangalore

Purpose

- Achieve Business Growth targets and customer satisfaction through: Enabling and coaching the dealerships for self-sufficiency (people, process and results at the dealership).

- Ensuring Adherence to Company Norms, Guidelines & Process.

- Increase Network representation within the assigned Territory.

- Gather and use market intelligence effectively (Including early communication, feedback to HO)

- Steady state Channels of Procurement & Retail.

Role Description :

Retail Planning & Achievement :

- Plan to achieve the retail Target in the assigned Authorized Franchisee

- Co create plans with dealer/SM to achieve the Retail Plan (Different Channel wise (Digital & B&M))

- Review and take corrective action to achieve the Retail plan

- Build conviction and ownership to sales manager to achieve the planed target

- Ensuring Adherence to 100% VAS at the AF. (Warranty & RSA, Documentation, RF, Insurance)

PDCA and Support :

- Ensure adherence sales promotional activities at Authorized Franchise

- Check the effectiveness of enquiry conversion and do win loose analysis for the AF

- Participate in BTL activities to understand, motivate dealer team and to analyse the effectiveness

Authorized Franchisee visit

- Visit AFas per guidelines and check the standards/process (Enquiry management, CLF adherence, Customer Feedback Score and verbatim, F&C, delivery process)

- Conduct BSC audit and suggest corrective actions to improve

- Visit competition, Brokers & market to understand actions they are doing

- Provide feedback on Authorized Franchisee and market Area team/HO

Network development - Identification of potential Parties for Authorized Franchisee.

Training and development

- Train the dealer Procurement & sales team for better productivity and target achievement.

- Conduct monthly NVD, Broker & PGMs meeting at dealerships to motivate them to Supply

- Vehicles to the AF Counter

- Deploy best practices horizontally across the Authorized Franchisee

- Reward and recognise the best performing individual and teams