Marketing & Sales Manager

Company Profile :

Hospitality CRM solutions Pvt LTD (HCRM) is a Software services company dedicated to improving customer experiences in industries driven by customer interactions, catering to mostly the valued hotel chains across India.

HCRM is provider of world class software solution called QMS for customer experience management that boosts hotel occupancy and revenue. We are currently serving nearly 200 hotels in India, USA and 6 other countries in as many languages.

Two of the QMS clients, namely, Oberoi and Leela, are among top 5 world's best luxury hotel brands according to Travel+Leisure magazine. Apart from these we are associated with All Fortune and Royal Orchid hotels.

Location : Noida, Gurgaon

Role:

- Currently working with Hotel/hospitality sector

- Finding customers and coordinating with software team to deliver an agreed target of installations.

- Maintaining top-class relationship with existing customers and new customers

- Analyzing and managing all marketing and sales process transaction from promotional calls, demo, proposal submission, delivering product with software team, billing and collecting payments

- Organizing product usage training in coordination with software team leader

- Solving all commercial problems or helping solve all other problems to achieve highest customer satisfaction with the goal of converting every customer into - advocate- for product line

Responsibility :

- Conducting market, customer and demand studies as per guidance

- Demonstrating thorough knowledge of the product applications and customer needs in general and in specific terms

- Developing and maintaining of marketing collateral - Presentations, Websites and participating in Trade Show

- Developing annual sales budget in consultation with management and conducting periodic reviews of performance

- Writing proposals and booking business according to budget and goals

- Maintaining and growing customer across all products and applications

- Co-coordinating with and connecting software development team with current and potential customers for best relationship outcomes.

Success Indicators :

- Increasing customer base and maintaining best possible relationship with existing customers

- Achieving sales revenue budgets and goals

- Keeping account receivables under tight control

- Maintaining first-class working relationship with software lead and technical team

Performance Evaluation:

- Receiving informal feedback from management continuously

- Participating in formal bi-annual and annual evaluation with management with regard to role, responsibility and success indicators.

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