Dream11 offers world's largest fantasy cricket, football & kabaddi games of skill. Our team has been the engine of Dream11's growth, and now we're looking to add to our bunch of smart, self-motivated and sometimes crazy people who get sh- t done.

Oh, and did we mention that we have some very generous stock options-

Customer Success @ Dream11

Being a gamer-centric company, this is a critical function for Dream11. The CS team is young, fun & highly communicative that works towards helping gamers enjoy playing on Dream11. If you are passionate about communicating with people, then this is the place to be!

Your Role :

- Active gamer communication via emails, live chats and calls

- Ensure min turnaround time for resolving gamer queries & backend operations

- Suggest process & product improvements based on gamers feedback

- Assist your Manager in reporting & analysis

MUST have :

- Proficiency in written and verbal English

- Good typing speed and multitasking skills

- Working knowledge of Excel

- Dedication to work & end to end query resolution

- Around 2 yrs of experience in multi-channel customer service

- Willingness to work in rotational shifts & going above and beyond required working hours during peak season

BONUS :

- Knowledge of one or more regional languages

- Knowledge/passion for Cricket and/or Football

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.