Job Description: Customer Service - Executive

About Us: Our founder Dr. Ameet Parekh is a well-known Leading Global Business Success coach and the Creator of the Business Wealth Generation System, which has been applied by more than 30,000 Businesses across the globe. Together as a family we are proud to be Asia's fastest-growing business coaching and consulting company. We primarily work with micro, small and medium enterprises in helping them build profitable and scalable businesses.

We're seeking an enthusiastic personnel who thrives for excellence in customer engagement and loves to go an extra mile for high client satisfaction. An ideal candidate will be a people's person and champion in proactively solving customer queries/ issues. He/She will be responsible for converting customers into passionate evangelists.

Roles and Responsibilities :

- Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.

- Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.

- Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.

- Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.

- Bridge the gap between customers and our internal stakeholders for timely and effective resolution.

- Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.

- Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.

Required Skills and Qualifications:

- Any Bachelor's degree (or equivalent).

- Minimum 1.5 to 3 years of experience in any customer centric role.

- Customer orientation and ability to adapt/respond to different types of customers.

- Ability to handle customer calls/ queries/ grievances.

- Excellent interpersonal and communication skills both written and verbal.

- Familiarity with CRM systems will be a plus.

- Experience in MIS/ dashboard preparation.

- Ready To Work on Weekends, must be career-oriented.

Location: Mumbai

Note:

- This is a Work-From-Office job role. Please don't apply if you are looking for a Work From Home Opportunity.

- The week off is on Sunday.

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