A Lead Management to Enrollment

1 Counselling students and parents and converting Leads to walk in's or Enrollments

2 Attending to inbound leads from all sources - Phone Calls, Just Dial, Urban Pro, Facebook, Google etc.

3 Generating quality leads for Student counsellors at various locations

4 Methodical follow up of all leads of student counsellors within a few hours of enquiry - on CRM

5 Report creation of calls made, responses and follow up measures

6 Ensuring appropriate courses being suggested along with up selling courses and relevant materials

7 Enrollment procedures as per DQ Labs requirements including Photograph, payments etc.

8 Onboarding procedure - Issuing receipts for enrolled students, ensuring books are given, online activation, Whatsapp group etc.

9 Ensuring the fees received in cash / cheque / EDC etc. is deposited on within 24 hours into the relevant bank accounts

10 Ensuring all enrollment details are updated at the end of the day

B Communication and Analysis

1 Single point of contact for students and parents 

- Coordination & communication by email, SMS, Whatsapp, phone calls etc.

2 Analysis of enquiries, expectations from parents / students, feedback

3 Understanding what is lacking and suggesting improvement techniques

4 Competitor Analysis - Formal & Informal

C Follow up

1 Follow up with payments and ensure payments are completed on time from students

2 Maintaining a good relationship with students & Parents

Skills Required :

- Strong sales skills, Business oriented and meticulous

- Strong Communication (English + Kannada / Hindi / Tamil / Malyalam)

- Proficiency in MS Office, Google Drive (Docs, Spreadsheet etc.)

- Good Online Research skills

- Enthusiastic and self motivated to handle things independently

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