A Lead Management to Enrollment

1 Monitoring of all leads coming in from all sources - Just Dial, Urban Pro, Facebook, Google etc.

2 Methodical follow up of all leads within a few hours of enquiry - on CRM

3 Report creation for calls made, responses and follow up measures

4 Attending to enquiries of students & parents

5 Answering phone enquiries and other follow up enquiries

6 Counselling students and parents and converting enquiries to enrollments

7 Ensuring appropriate courses being suggested along with up selling courses and relevant materials

8 Enrollment procedures as per DQ Labs requirements including Photograph, payments etc.

9 Onboarding procedure - Issuing receipts for enrolled students, ensuring books are given, online activation, Whatsapp group etc.

10 Ensuring the fees received in cash / cheque / EDC etc. is deposited on within 24 hours into the
relevant bank accounts

11 Ensuring all enrollment details are updated at the end of the day

B Communication and Analysis

1 Single point of contact for students and parents - Coordination & communication by email, SMS, Whatsapp, phone calls etc.

2 Analysis of enrollments, expectations from parents / students, feedback

3 Understanding what is lacking and suggesting improvement techniques before issues escalate

4 Competitor Analysis - Formal & Informal

C Follow up

1 Follow up with students progress and ensuring that they have completed the course as per enrollment

2 Follow up with payments and ensure payments are completed on time from students

3 Maintaining a good relationship with students

4 Interacting with students and getting informal feedback from them

5 Ensuring that parents are kept informed of students progress

D Operational Responsibilities

1 Ensuring discipline with students

2 Ensuring the overall upkeep of the premises

3 Ensuring that classes happen as per schedule

4 Ensuring that Rent, Bills etc are paid

5 Office requirements to be ensured (Stationery materials, housekeeping materials etc.)

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